** OPEN TO IMCUMBENTS PERMANENT IN COMPUTER ASSOCIATE (SOFTWARE) AND OTHER COMPARABLE PERMANENT CIVIL SERVICE TITLES SUCH AS: CERTIFIED IT ADMINISTRATOR (DATABASE) AND COMPUTER ASSOCIATE (TECHNICAL SUPPORT,III. ** AMENDED 8/24/21
The New York City Department of Health and Mental Hygiene's Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, child care, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health and pest control. The Bureau of Child Care ensures that child care services in New York City operate in compliance with the New York City Health Code and New York State Social Service regulations and are licensed or permitted as required by law. The Bureau routinely monitors child care programs to protect the health and safety of children while in the child care environment, and actively works to improve and expand access to high quality programs which support early childhood development and learning. The Bureau of Child Care seeks to hire a Computer Associate (Software)-II to monitor, troubleshoot and conduct quality assurance testing on the Child Care Application Tracking System (CCATS).
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: (amended)

• Ensure deliverables from the internal and vendor development teams meet requirements;
• Manage the planning, documenting, coordinating and executing of operational readiness testing;
• Communicate project statuses to senior staff, executive management, and stakeholders;
• Develop a sound understanding of IT operations, systems, and applications as well as business-related processes and procedures;
• Create, review and distribute system operational and statistical reports;
• Identify end user knowledge gaps and contribute to the development of CCATS training curriculum;
• Troubleshoot basic end user issues and provide technical support;
• Provide support to QA during testing by monitoring servers and providing feedback;

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Strong Interpersonal, problem solving, and customer service skills; Ability to multitask and perform in a fast-paced environment; Ability to work independently or within a group to resolve an issue; Ability to communicate with different levels of the organization; Strong team player with service-oriented attitude and customer focus; Proven experience with solving computer related issues;

**IMPORTANT NOTES TO ALL CANDIDATES:
Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

• Proof of Education according to the education requirements of the civil service title.

• Current Resume

• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.
If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.
**LOAN FORGIVENESS
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”

Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 470567
We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.
All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.

125 Worth Street, Nyc

New York City Residency is not required for this position